How to Cancel Your Subscription

Cancel your subscription

Subscriptions auto-renew at the end of each term until you cancel. Cancel before the renewal if you do not want another charge. How renewal works is in Auto-renewal explained.

You can cancel from your account. Cancellation takes effect at the end of the current paid period. The listing stays live until that date and does not renew. You should not be charged for a new term after a confirmed cancellation.

Option 1: My Billing

1. Log in at salonrenter.com.
2. Open your profile menu and select My Billing, or go to salonrenter.com/invoices/.
3. Find the active subscription and click Manage Subscription.
4. Click Cancel.
5. Confirm the cancellation.

Option 2: My Listings

1. Log in and open My Listings (Manage My Listings).
2. Find the listing whose subscription you want to end.
3. Open subscription management for that listing.
4. Click Cancel and confirm.

What confirmation looks like

After you confirm, billing shows that the subscription ends on a specific date (a "Cancels on" date). That date is the end of the current paid period. Keep that screen, or a screenshot of it, if you need to write to us later.

Pausing or deleting the listing does not cancel billing

Listing status and billing are separate. Deleting a listing, putting it on hold, or deactivating it does not cancel the subscription. Those actions do not stop the next charge.

Cancel from My Billing. On My Listings, the Cancel button in the marketing package panel opens that same billing cancellation. Delete, On Hold, and Go Live do not.

Need a hand?

Email help@salonrenter.com. Include the account email and, if you have it, the date you clicked Cancel.