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Help Center

How can we help?

Search our guides or browse by topic below.

Top issues

The questions owners write to us about most often.

Cancel or stop billingAuto-renew stops at the end of the period you already paid.RefundWhat to send help@salonrenter.com if a charge should be reviewed.Listing pending or not showingPending, Needs plan, and other reasons search is empty.Upgrade my planUpgrade anytime. Unused time is credited immediately.Can't register or log inCaptcha, verification email, and cookie check failed.Photo upload errorsImage files only. PDF is not supported.

Salon Owners

Guides for listing your space, managing billing, and getting the most out of Salon Renter.

Billing & Payments

Pricing tiers, plan changes, cancellations, refunds, and Stripe receipts.

13 articles

Getting Started

Create your account, build your first listing, and purchase a marketing package.

5 articles

Listing Management

Edit your listing, upload photos, troubleshoot visibility issues, and remove listings.

15 articles

Account & Login

Password resets, confirmation emails, Google sign-in, and account troubleshooting.

7 articles

Listing Optimization

Tips on photos, descriptions, amenities, and response time to attract more renters.

7 articles

Troubleshooting

Fixes for common issues with listings, subscriptions, search visibility, and more.

3 articles

Dashboard & Tools

Navigate your owner dashboard, listing analytics, leads, and account tools.

6 articles

Beauty Professionals

Everything you need to find and secure the perfect salon booth, suite, or chair.

Finding a Space

How to browse listings, filter results, and set up alerts for new spaces.

6 articles

Contacting Owners

How to reach out to salon owners and what to expect.

4 articles

Account Basics

Creating and managing your free Salon Renter account.

1 article

General

About Salon Renter, contact info, and other general questions.

About Salon Renter

Our story, mission, and what makes us different.

5 articles

Contact Support

Get in touch with our team for personalized help.

1 article

Popular Articles

How to Cancel Your Subscription

Where the Cancel button is, what the confirmation shows, and when the listing comes down.

How to Request a Refund

Email help@salonrenter.com with the charge details. Leads are not guaranteed.

Pending or Needs Plan

Needs plan, which the filter can call Pending, means no package or not enough listing credits.

Upgrade to Featured

Move from Basic to Featured anytime. The unused balance is credited immediately.

Troubleshooting Login Problems

Email codes, magic links, cookie check failed, and Google versus password.

Upload Photos and Videos

JPEG, PNG, WebP, GIF, HEIC, or HEIF. PDF is not supported. Minimum size 1440 by 900.

Not Getting Any Inquiries

Leads are not guaranteed. Use this checklist, confirm notifications, and see the refund path.

Why Isn't My Listing Showing Up?

Match the status on My Listings, then fix Pending, Needs plan, or a missing package.

Still need help?

Can't find what you're looking for? Our team is here to help.

Contact SupportEmail help@salonrenter.com