Charged After You Thought You Cancelled

A charge after you meant to cancel

Subscriptions auto-renew at the end of each term until the subscription itself is cancelled. If Cancel was not confirmed before the renewal, the new term is billed.

A second common case: the listing was put on hold, deactivated, or deleted, and the subscription was left active. Those actions do not cancel billing. The two systems are not linked.

Use Cancel on My Billing. See How to cancel your subscription. Walk the charge with Charged unexpectedly.

Ask for a refund

Email help@salonrenter.com with:

• The account email
• The date and amount of the charge
• The listing URL, if you have one
• Whether you cancelled, and the date you clicked Cancel if you have it

After a refund is approved, it appears on the card in 5 to 7 business days.

Confirm the subscription is cancelled

1. Log in at salonrenter.com.
2. Open My Billing (salonrenter.com/invoices/).
3. Check for a Cancels on date or an inactive subscription.
4. If it still shows active and renewing, click Manage Subscription, then Cancel, and confirm.